When something doesn't work
The most common problems and their fixes. Still stuck? Send us the logs.
A meeting wasn't recorded
- "License needed to record" notification: the app is in library-only mode. Open Settings → License and activate your key (see library-only mode).
- Skip was clicked in the "Meeting detected" notification: that meeting isn't recorded. Start it by hand from the tray menu.
- No notification at all: recording starts when the call app uses the microphone. Check the call is using the microphone (not muted at the system level), and that the tray icon is there (if not, open Meeting Notes & Transcripts from the Start menu or app menu).
- The meeting was under a minute: very short recordings (microphone tests) aren't kept.
- Windows, after quitting: Quit stops watching for meetings until you open the app again or sign in again.
The video shows the wrong screen, or only sound
In the meeting window use Change screen (or tray menu → Screen) to pick the right screen or window. If the screen can't be recorded, the app keeps recording the sound and tells you; pick a screen again from the meeting window.
No transcript or summary yet
- Transcripts and summaries are made after the meeting, newest first, and wait while another meeting is recording. Long meetings on a computer without a graphics card take longer.
- If Settings → Power pauses work on battery, plug in.
- Using an office server: when the server can't be reached, meetings wait (or are done here if this computer has the models).
- Library-only mode also pauses this work until a license is active.
License problems
- "Already active on its maximum number of computers": deactivate it on a computer you don't use (Settings → License) or free a slot on your Lemon Squeezy My Orders page. See moving computers.
- "Connect to the internet so it can be checked": the key hasn't been checked for 30 days. Connect and click Settings → License → Check now.
- The computer count looks wrong: click Check now; it updates by itself once a day.
Can't connect to the office server
- Paste the whole URL, including the part after
#(…#key=…&fp=…). - Check the server is running: on the server,
meeting-notes server status. - Port 8791 must be reachable from your computer (server firewall, VPN when away).
- If the server requires approval, ask its admin to run
meeting-notes server approve <your computer>. - If the server was given a new URL (
new-url), paste the new one in Settings → Server. - "Server mode needs a Business license": activate a Business key on the server (
meeting-notes license activate <key>).
The office server doesn't update
- On the server, run
meeting-notes server statusand read the Updates line, ormeeting-notes server auto-update. - "automatic updates are off": turn them on with
meeting-notes server auto-update on. - "on, but not allowed yet": the server's user isn't in the
meeting-notes-updategroup. Runmeeting-notes server auto-update onin a terminal (it asks for your password once), orsudo usermod -aG meeting-notes-update <user>. - "by hand": this copy is older than self-updating servers, or wasn't installed from a package. Install the current package from studerworks.com/download once, then
meeting-notes server auto-update on. - It only installs when idle: while meetings are being transcribed, or apps keep sending requests, it waits (it checks again every hour).
- What happened, step by step:
~/.local/state/meeting-notes/logs/update.log, andjournalctl --user -u meeting-notes-server | grep update.
Live assist doesn't answer
- Live assist needs an NVIDIA graphics card; on other computers the Q&A tab isn't shown.
- Check Settings → Live assist is on, and the meeting has a tag with a knowledge folder (or earlier meetings with that tag).
- A new knowledge folder is read in the background first; very large folders take a while the first time.
- Only real questions are looked up (not small talk). Use the Ask a question box or Look this up (Ctrl+L) any time.
Logs (for support)
In the library: Settings → Debugging: open the log folder, raise the log level, or save the logs as a zip to send us.
- Windows:
%LOCALAPPDATA%\MeetingNotes\logs - Linux:
~/.local/state/meeting-notes/logs
Email the zip to support@studerworks.com with a short description of what happened (the contact form can't take attachments).
FAQ
Does a bot join my meetings?
No. It records from your own computer, the way a screen recorder would. Nobody in the meeting sees anything join.
Does it work without the internet?
Yes, once installed and activated. It re-checks the license when it can; after 30 days without a check it asks you to connect.
Is anything uploaded?
No. Recordings, transcripts, voiceprints and summaries stay on your computer, or go only to your own office server. Only US-made AI models are used, running locally.
Can I protect my recordings with a password?
Yes: Settings → Privacy. Everything is then encrypted on disk, and the library asks for the password when it opens. Recording carries on without it. See Password and encryption.
I forgot my password
On the lock screen click Forgot the password? and type the recovery key you saved when you turned encryption on, then choose a new password. Without the password or the recovery key the recordings can't be opened, by anyone (we don't have either).
My encrypted recordings on a new computer
Copy (or sync) the recordings folder over, install the app, then Settings → Privacy → A new computer? Use the recovery key you already have. The recovery key from the old computer opens them; choose a password for the new one.
Is there a subscription?
No. You pay once for the version you buy and get every update to it. New major versions are an optional, discounted upgrade for owners.
Which meeting apps does it detect?
Microsoft Teams, Zoom, Google Meet, Slack and other calls in a browser: anything that uses the microphone for a call.
I don't have a graphics card. Will it work?
Yes, on the processor alone, more slowly; setup picks smaller models that fit. Live assist needs an NVIDIA card.
An older meeting doesn't play
It was recorded by an earlier version in a format the app no longer uses. Click Convert it now on the meeting, or Settings → Older recordings → Convert them all. On Linux this needs FFmpeg from your distribution (for example sudo apt install ffmpeg, sudo dnf install --allowerasing ffmpeg-free openh264 (Fedora reads H.264 through Cisco's OpenH264) or sudo pacman -S ffmpeg); on Windows nothing extra is needed, except on Windows N editions, which need the Media Feature Pack (Settings → Apps → Optional features).
Can I import recordings from elsewhere?
Yes: add folders to scan in Settings → Folders; recordings found there are transcribed and summarized like your own. Files in other formats (such as H.264 video or AAC sound) play once converted; see the question above.
Can I get a refund?
Yes, within 14 days of purchase, on the refund page: we email a confirmation link to the address you bought with, and the refund is issued as soon as you confirm. After that we review requests by hand.